In Ampio, we respect your privacy and we are aware that you are placing your trust in us when sharing your data. Therefore, we would like to communicate the most important information to you about what happens to your personal data that we process. In this Policy, we detail how and when we collect your personal information, what we use it for, with whom we share it, how long we store it and what rights you have in relation to that.
To make things easier, we have collected definitions of the most important terms used in this document:
Application
mobile software “AMPIO UNI”, available for downloading from Google Play and App Store, and as a web application, which allows you to use your smart devices (Ampio products);
Ampio Cloud
a solution that facilitates using Ampio functionalities solely via Ampio servers (cloud). The solution enables remote access to the Application without the need to connect to a local (house) WIFI network of the user and without involvement of any third parties.
Newsletter
service provided electronically by the Administrator, which allows interested Users to automatically receive via e-mail the most important information related to the Website and Application;
Policy
the document that you are reading now, i.e. Ampio Privacy Policy;
GDPR
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);
Website
different websites under the ampio.com domain name managed by the Administrator.
AMPIO sp. z o.o. with its registered office at Szczecińska Str. 22, 72-010 Przęsocin, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for Szczecin-Center in Szczecin, 13th Commercial Department of the National Register Courthouse under the number KRS 0000639215, NIP 8513199749, REGON: 365517157, holding share capital of 155 100,00 PLN, e-mail address: ampio@ampio.com (hereinafter the “Ampio”, “we”, “us”, “our") is the data Administrator of:
We collect your personal data directly from you, when you:
persons using the Application, including via the Ampio Cloud:
Supplying your personal data is necessary for you to receive our services and for us to fulfil our legal obligations.
persons visiting and using websites under the ampio.com domain name:
Supplying your personal data is necessary for you to be able to use our website.
persons who follow Ampio on Facebook, Instagram, LinkedIn and YouTube and interact with the Ampio profile, as well as persons who are members of Facebook groups administered by Ampio:
Supplying your personal data is necessary for you to follow our social media profiles and for us to respond to inquiries and comments received via social media. Supplying your personal data is also a prerequisite to join the Facebook group administered by Ampio.
persons who contact Ampio directly via e-mail, telephone, “contact us” form on our website, or other available communication channels:
Supplying your personal data is necessary for us to respond to your inquiries.
Newsletter subscribers:
Supplying your personal data is necessary for us to activate your subscription of our newsletter.
our business partners (advisors or consultants, contractors and service suppliers for Ampio):
Supplying your personal data is necessary for initiating and maintaining business cooperation with Ampio.
In the case of:
persons using the Application, including via the Ampio Cloud, we process:
persons visiting and using websites under the ampio.com domain name, we process:
persons who follow Ampio on Facebook, Instagram, LinkedIn and YouTube and interact with the Ampio profile, as well as persons who are members of Facebook groups administered by Ampio, we process;
persons who contact Ampio directly via e-mail, telephone, “contact us” form on our website, or other available communication channels, we process:
Newsletter subscribers, we process:
our business partners (advisors or consultants, contractors and service suppliers for Ampio), we process:
Below you will learn how long we store obtained personal data, depending on the entity and processed data category:
persons using the Application, including via the Ampio Cloud:
persons visiting and using websites under the ampio.com domain name:
persons who follow Ampio on Facebook, Instagram, LinkedIn and YouTube and interact with the Ampio profile, as well as persons who are members of Facebook groups administered by Ampio:
persons who contact Ampio directly via e-mail, telephone, “contact us” form on our website, or other available communication channels:
Newsletter subscribers:
our business partners (advisors or consultants, contractors and service suppliers for Ampio):
We present a list of entities that we may disclose your personal data to below:
persons using the Application, including via the Ampio Cloud:
providers of IT services, tools and systems that we use to run and manage the Application (among others, Google Operations Ireland Limited, Facebook Ireland Limited, Apple Distribution International Limited, LinkedIn Ireland Unlimited Company), especially in order to:
We also use third parties’ analytics and marketing tools that we described in the section analytics and marketing tools of this Policy).
persons visiting and using websites under the ampio.com domain name:
persons who follow Ampio on Facebook, Instagram, LinkedIn and YouTube and interact with the Ampio profile, as well as persons who are members of Facebook groups administered by Ampio;
persons who contact Ampio directly via e-mail, telephone, “contact us” form on our website, or other available communication channels:
Newsletter subscribers:
our business partners (advisors or consultants, contractors and service suppliers for Ampio):
Because we use the services of Google Operations Ireland Limited, Facebook Ireland Limited and Apple Distribution International Limited, your personal data may be transferred by these entities beyond the European Economic Area based on the standard contractual clauses (Article 46(2)(c) of GDPR). Any queries related to transferring data beyond the EEA should be directed straight to these entities.
You have the following rights in connection with the fact that we process your personal data:
to demand access to and correction of your personal data
You have the right to access information about you at any point in time and to correct it, if it is wrong.
to delete the personal data that we have about you and to limit its processing
Upon your request, we will delete data that we have collected about you after achieving the purpose that they were intended to serve. At any time, you have the right to request deletion of your data or limitation of their processing.
to transfer data
To the extent that personal data are processed in an automated manner in order to fulfill the contract (Article 6(1)(b) of GDPR) or based on your permissions (Article 6(1)(a) of GDPR), you have the right to receive personal data related to you from us in a structured, commonly used machine-readible format, and you have the right to send these personal data to another administrator without any objections from our side.
to object to data processing
To the extent that personal data are processed in order to enable legitimate interests of Ampio (Article 6(1)(f) of GDPR), you have the right to object to your personal data processing.
to lodge a complaint with a supervisory authority
If you think that our processing of your personal data violates the legal provisions in force on personal data protection, you have the right to lodge a complaint with a supervisory authority, i.e. President of the Personal Data Protection Office in Warsaw.
to withdraw the consent to process personal data
If we process personal data on the basis of your consent, you have the right to withdraw it at any point in time, which does not change the legality of processing done on the basis of that consent before its withdrawal.
If you want to exercise your rights, please contact us by e-mail: ampio@ampio.com.
We do not use any information provided by you for the purpose of automated decision making.
In order to conduct logging in and authorisation processes, we use the FusionAuth application provided by Inversoft Inc. FusionAuth collects and stores any personal data sent by the user via shared API and internet interfaces. Your personal data are not shared with Inversoft Inc. during authorisation and authentication. More information about data processing by FusionAuth can be found in FusionAuth Privacy Policy.
The “Sign in with Apple” function allows you to log into your Application account using your Apple account (Apple ID). More information about your personal data processing in connection with this service is available at:
The “Google Sign-in” function allows you to log into your Application account using your Google account. More information about your personal data processing in connection with this service is available at:
The “Facebook Login” function allows you to log into your Application account using your Facebook account. More information about your personal data processing in connection with this service is available at:
Within the Application and Ampio Cloud, we allow you to link your user account with third-party cloud services (Amazon Alexa, Google Assistant, Apple HomeKit). Creating such an affiliation gives the said services consent to interact with your device(s) via the Ampio Cloud system. Within the framework of the existing affiliation, the third-party services’ provider may gain access to the following information about an Ampio Cloud user: e-mail address, name, surname. Revoking the affiliation can be done at any time in the account settings. Below, you can find detailed information about your personal data processing in connection with these services:
In order to effectively manage our relations with customers, we use the CRM Suite software provided by HubSpot Inc. Within the framework of the CRM Suite your personal data is shared with HubSpot Inc., which processes the data on our behalf in the role of a processor. Below, you can find detailed information about your personal data processing by Hubspot Inc.:
On our websites, we use contact forms for clients. The forms are operated by a tool provided by Poptin Ltd. As a part of the form, your personal data is shared with Poptin Ltd., which processes the data on our behalf in the role of a processor. Below, you can find detailed information about your personal data processing by Poptin Ltd.:
For commercial and non-commercial purposes (e.g., newsletters, or transactional messages), we use e-mail marketing services of an external provider. The services are operated by a tool provided by MailerLite. Having provided your e-mail address and having met the qualifying criteria, your personal data is shared with MailerLite, which processes the data on our behalf in the role of a processor. Below, you can find detailed information about your personal data processing by MailerLite:
We and our business partners use different solutions and tools for analytics and marketing purposes. In the following sections, we present basic information about these tools and the platform on which we utilise them (website or Application). Detailed information on the subject can also be found in the privacy policies of particular partners.
On our Facebook and Instagram profiles, we use the page insights function made available by Facebook Ireland Limited. Page insights is a function that allows us to view aggregated and anonymous data about our fanpage’s users, and lets us understand the visitors’ actions. We process personal data within the Page Insights as a personal data co-administrator with Facebook Ireland Limited according to Art. 26 of GDPR. All queries related to Page Insights should be directed straight to Facebook. For more information, follow the links below:
On our LinkedIn profile we use the page statistics function made available within the Page Insights tool. We process personal data in Page Insights as a co-administrator with Linkedin Ireland Unlimited Company. All queries related to the page statistics function should be directed straight to Linkedin. For more information, follow the following links:
We use Google Ads on our websites. It is a tool that facilitates measuring the effectiveness of marketing campaigns run by Ampio, allowing us to analyse data such as, e.g. keywords, or the number of unique users. The Google Ads platform enables us to show our messages to people who have visited the ampio.com website before. Information about data processing by Google related to the above-mentioned service can be found here.
We use Google Tag Manager on our websites and in the Application. It is a JavaScript and HTML tag management system. Tags are small segments of code, which are used to, among others, measure the traffic and analyse behaviours of visitors (understanding the impact of our marketing campaigns, social media channels, remarketing and focus on target groups, as well as testing and website optimisation). More information about Google Tag Manager’s privacy protection practices can be found here, and Google Tag Manager terms of service can be found here.
We use Google Analytics on our websites and in the Application. Google Analytics’s cookies are files used by Google to analyse the use of websites under the ampio.com domain name and the Application in order to generate statistics and reports on the functioning of those websites and the Application. Google does not use the collected data to identify a user, nor does it connect the data to enable such identification. Detailed information about the scope and rules of collecting data in that respect can be found here.
We use Google Search Console on our websites and in the Application. Tools and reports available within Search Console allow us to measure traffic from Google search. More information about Google Search Control’s privacy protection practices can be found here.
We use Facebook Pixel on our websites and in the Application. Facebook Pixels is a tool that facilitates measuring the effectiveness of marketing campaigns run by Ampio on Facebook. The tool allows for advanced data analytics – both in the Application and on websites under the ampio.com domain name – used to optimise our actions, including the measures that we take using other tools offered by Facebook. Detailed information about data processing by Facebook can be found here.
We use the LinkedIn Insight Tag plugin provided by Linkedin Ireland Unlimited Company on both, our websites and in the Application. The tool enables us to collect data related to your visits on our website, including your URL address, IP address, device and browser’s characteristics (User Agent), as well as a time stamp. For detailed information about data processing by Linkedin Ireland Unlimited Company, follow the links below:
We use OpenReplay provided by Asayer Inc. on our websites. OpenReplay is a diagnostic and analytical tool that facilitates session replays for surfacing issues in web applications. The tool allows for advanced data analytics on websites under the ampio.com domain name used to optimise our actions. Detailed information about data processing by OpenReplay can be found here.
On our websites, we use Botstar – a service that supports answering queries of website and social media users (so-called “chatbot”) – provided by Wistbit PTE LTE located in Singapore ("Wistbit"). On our behalf, Wistbit forwards automatic responses to questions asked via selected communication channels and uses the information to analyse website usage, create website activity reports, generate statistics reports and perform further services related to website and Internet use. We use Botstar specifically for the purpose of streamlining the process of addressing user queries related to Ampio products. For detailed information about data processing by Wistbit, follow the links below:
In order to manage our client relationships effectively, we use the Make software provided by Celonis Inc. As a part of the Make system, your personal data is shared with Celonis Inc. that manages them on our behalf as a processor. For detailed information about data processing by Celonis Inc., follow the links below:
In order to manage our client relationships effectively, we use the Microsoft 365 software provided by Microsoft Corporation. As a part of the Microsoft 365 system, your personal data is shared with Microsoft Corporation that manages them on our behalf as a processor. For detailed information about data processing by Microsoft Corporation, follow the links below:
We process personal data of users who follow Ampio profiles on Facebook, Instagram, LinkedIn and YouTube and interact with the Ampio profiles, as well as persons who are members of Facebook groups administered by Ampio. For detailed information about data processing by the respective social media platforms, follow the links below:
On websites under the ampio.com domain name we use cookies ("cookies") and similar technologies (e.g. pixel tags).
Cookies are small information packs saved on terminal equipment, which usually contain the service address, placement date, expiry date, unique number and additional information related to the purpose of a given file.
Cookies that we use can be divided into 3 categories:
We use social media plugins and advertising tools of Google, Facebook and LinkedIn. This means that – depending on device settings and your permissions – information about our website usage can be linked to other information that were shared by you with Google or Facebook, or were collected by these services as a result of you using them. The websites collect data directly from your browser and process them according to their own privacy policies (relevant links can be found below).
When you visit websites under the ampio.com domain name, the following third-party cookies can be saved on your computer or device:
Provider | Purpose | Files | More information | Retention period / comments |
---|---|---|---|---|
Within Ampio Cloud, we enable authentication with a Google account for our users. Social authentication service providers use the listed files in order to implement login processes. | APISID , CONSENT , G_AUTHUSER_H , G_ENABLED_IDPS , HSID , NID , OGP , OGPC , SAPISID , SEARCH_SAMESITE , SID , SIDCC , SSID , SIDCC , SSID , __Secure-3PAPISID , __Secure-3PSID , __Secure-3PSIDCC , DV , 1P_JAR , OTZ |
Google privacy policy | Permanent, excluding G_AUTHUSER_H , which is stored for the duration of the session. |
|
Google reCAPTCHA | In order to protect Ampio systems against potential malicious, automated campaigns, some of the functional internet services of Ampio and Ampio Cloud are protected by Google reCAPTCHA mechanism. The mechanism allows us to recognise requests from actual users from automated requests. | APISID , CONSENT , G_AUTHUSER_H , G_ENABLED_IDPS , HSID , NID , OGP , OGPC , SAPISID , SEARCH_SAMESITE , SID , SIDCC , SSID , SIDCC , SSID , __Secure-3PAPISID , __Secure-3PSID , __Secure-3PSIDCC , DV , 1P_JAR , OTZ , _grecaptcha |
Google privacy policy | Permanent, excluding G_AUTHUSER_H , which is stored for the duration of the session. _grecaptcha stored within local storage. |
Within Ampio Cloud, we enable authentication with a Facebook account for our users. Social authentication service providers use the listed files in order to implement login processes. | fblo_* , fbm_* |
Facebook privacy policy | Permanent | |
Google Analytics | Files related to the functioning of analytical tools that allow us to learn how users utilise our Services. Cookies are used to anonymously track user behaviours associated with performing analytical functionalities. | _ga , _gat_* , _gid , _ga_* , _gac_gd_* , _gac_* , __utma , __utmt , __utmb , __utmc , __utmz , __utmv , __utmx , __utmxx , _gaexp , _opt_* |
Google privacy policy | Permanent |
Tracking cookies related to marketing functionalities of LinkedIn. | UserMatchHistory , AnalyticsSyncHistory , li_oatml , lms_ads , lms_analytics , li_fat_id , li_sugr , U , _guid , BizographicsOptOut , li_mc , lidc , liap , bcookie |
LinkedIn privacy policy | Permanent | |
Tracking cookies related to marketing functionalities of Facebook. | spin , fr , xs , c_user , datr , sb , _fbp , _fbc |
Facebook privacy policy | Permanent | |
BotStar | As a part of our internet services, an interactive chat may be made available to users. In order for it to use properly, the following cookies can be used. | _biz_pendingA , _biz_flagsA , _gcl_au , _biz_uid , _mkto_trk , _biz_nA , _gid , _ga , _hjid , _hjAbsoluteSessionInProgress , _hjFirstSeen , botstar-live-* , botstar-widget-state-* , botstar-live-user_id-* |
BotStar privacy policy | Permanent, botstar-live-* , botstar-widget-state-* , botstar-live-user_id-* files retained in local storage. |
When you visit websites under the ampio.com domain name, the following cookies may be saved on your computer, or device by services that are a part of Ampio infrastructure:
Purpose | Files | Retention period |
---|---|---|
Files storing session identifiers of an authenticated user within Ampio services. | clerk.session , knot.session , buddy.session , lever.session , PHPSESSID , fusionauth.session , wordpress_logged_in_* , wordpress_sec_* |
Duration of a session, excluding fusionauth.session , which is stored permanently. |
Storing information regarding user preferences in terms of functionalities related to localisation and internationalisation of content. | TZ , LANG , pll_language , fusionauth.locale , fusionauth.timezone |
Permanent |
Contains the most recently used return address provided by the user in a complaint in order to auto-fill complaint form fields. | BUDDY_LRA |
Permanent |
Storing information about the last selected user installation in order to display it to the user on his/her next visit. | KNOT_DEV_ID |
Permanent |
Saved when the user closes the alert about cookies used by the website. | DISMISS_COOKIES_ALERT , euCookie |
DISMISS_COOKIES_ALERT stored permanently, euCookie for the duration of a session. |
Stores an SSO session’s identifier. An SSO session enables access to a number of Ampio services with the use of one, common authentication mechanism. Also, thanks to this file, the user remains logged in after closing the browser. | fusionauth.sso |
Permanent |
Set for the purpose of verification whether the user’s browser accepts cookies, or not. | wordpress_test_cookie |
Session duration |
Stores preferences of a logged in user within the CMS platform of Ampio services. | wp-settings-time-* , wp-settings-* |
Permanent |
You can turn off saving of cookies directly in the device used to connect to our website, following the manufacturer’s instructions of your browser:
Information regarding the configuration and deletion of cookies in other browsers can be found on the given manufacturer’s website.
The FusionAuth application, which is a part of the Ampio infrastructure, uses cookies and tools for session management in API interfaces and in the JSON token authorisation process, as well as Refresh. More information regarding the cookies use in the FusionAuth application can be found in the cookies section and in the FusionAuth Privacy Policy.
Provisions of the AMPIO Sp. z o.o.’s Privacy Policy may be changed and improved on, and the updated versions will be published every time on our website with the latest revision date.
The policy is applicable from 26th March 2024.