Granting access to an installation

  • Document number: PO-091-EN
  • Version: 1.0
  • Date of publication: February 23, 2022

Granting access to an installation

  • Document number: PO-091-EN
  • Version: 1.0
  • Date of publication: February 23, 2022


When you decide to install a building automation system, it is only natural to want to share its functionalities with all household members. With the use of Ampio Cloud, an installation owner can grant access rights to an installation to other users.

Who is an installation owner?

Each Ampio building automation installation has one owner account assigned to it in Ampio Cloud. The owner has full control over the installation and, in particular, may grant or revoke access to the installation. No other platform user may deprive the owner of access rights to the installation.

Owner permissions are assigned by an installer who performa the building automation system’s installation, or by the investor himself, as a part of the first connection to the installation.

If you want to find our what is the nature of the association between your Ampio Cloud account and the installation that you have access to via the platform, log into Ampio Cloud at cloud.ampio.com. Then, after selecting the right installation, select details from the left side menu. The association type and other related details will be visible in the Association details section.

Installation co-owner

With each installation, there may be one or more accounts associated with co-owner permissions. Such permissions can be granted by an existing installation owner. A co-owner, similarly to the owner, may give other users access to an installation. The difference between the two types of permissions is that co-owner permissions can be revoked by other co-owners, or the installation owner, while owner permissions can only be renounced by the owner himself/herself.

Sharing the installation

In order to share an installation, you have to have owner, or co-owner permissions to it. If that condition is met, log into the Ampio Cloud panel at cloud.ampio.com. Then, after selecting the correct installation from the list of your installations, click on Sharing. This will give you a list of all Ampio Cloud users who have been granted access to that installation. At the bottom of the said list is a button Share the installation.

If the logged in user is neither an owner, or a co-owner of the installation, the functionalities described above in the Sharing section will not be available. If you think that you should have owner permissions and the sharing tools are not available, please contact your installer, or Ampio Smart Home help desk.

After opening the installation sharing window, you will be asked to enter an e-mail address of the user wo whom you want to give access to the installation.

The user who is to be granted access to an installation must have an active Ampio Cloud account.

In the pop-up window for sharing the installation, you will also be able to choose, whether you want to grant the user with co-owner righs, or only with temporary access permissions. After completing all necessary information, confirm by clicking Share.

Once the above-mentioned actions are completed, an invitation to access the installation is sent to the stipulated user. The user can accept or reject it, after logging into Ampio Cloud. The invitation may also be cancelled by the installation owner or co-owner until the recipient provides an answer. This can be done by selecting Sharing > Sent invitations.

After the user accepts the invitation, the installation will appear on the list of his/her installations in the Ampio UNI mobile application. At the connection attept, the user will be asked to provide an M-SERV device’s account username and password. The information will be saved in the application to facilitate future logins.

Revoking access

In order to retract a user’s remote access rights to an installation, log into the Ampio Cloud panel at cloud.ampio.com. Select the right installation from the drop-down list and click on Sharing. Taking away permissions is performed by clicking on on the right side of the user’s description.

Revoking access in Ampio Cloud is only applicable to remote access facilitated by the platform. The user who has been previously given the M-SERV device’s account username and password will still be able to access the installation via the local networ, e.g. by connecting to Wi-Fi.

Abandoning the installation

At some point, it may prove necessary to renounce one’s installation’s owner rights. Such a situation may happen in the case of selling a property, or wanting to transfer permissions to another Ampio Could account. This operation may only be performed by the installation owner. In order to do that, log into the Ampio Cloud panel at cloud.ampio.com. Select the right installation from the drop-down list, go to Sharing and click on Abandon the installation.

When an owner abandons the installation, all associations created by the owner and any co-owners are invalidated.

Abandoning the installation cannot be undone! Getting access back to an installation mistakenly abandoned will require access to the installation’s local network, e.g. via Wi-Fi. Any previously created associations, i.e. data related to sharing the installation with other users, will be irretrievably lost.