FAQ


Below you can find answers to frequently asked questions regarding Ampio Smart Home products.

Smart Home is a common name for building automation systems and devices. Thanks to them, a lot of tasks can be automated, or controlled remotely.

In a smart home, it is only a matter of launching a mobile app on a smartphone/tablet to e.g. reduce or increase temperature in a room, change the colour and brightness of lights, or turn any device plugged into a power socket on or off.

Moreover, a smart home installation offers an abundance of possibilities for the configuration of functionalities, which, in a traditional electrical installation, would require the modification of flushmounted electrical connections. For instance, if you would like a light switch at the entrance of a room to switch on colour LEDs instead of the main light fixture, the only thing you need to do, is change the smart home system’s configuration.

Our smart home system does not have a central unit, which is present in the majority of other building automation systems and is, at the same time, their weakest link. Its failure disables practically all functionalities that you are after, when installing such a solution. Exactly for this reason, we have created a distributed system, in which all devices work independently.

Ampio Smart Home is very flexible and scalable. The development of our system does not have to end with the end of installation works. The system can be expanded on at any time, which makes it possible to minimise the initial costs, and complete, complement, or configure the system at a later stage.

We strive to continuously grow with accordance to the expectations of the market and our clients. It is thanks to them, that we are able to expand on the possibilities of the Ampio system.

It is never too late! However, due to the fact that Ampio Smart Home is mainly a wired system, the best moment to plan the installation is an early stage of designing your property. This will allow you to minimise the overall costs of installation and maximise the ease of implementation.

The installation of Ampio modules is performed exclusively by certified Ampio installers and requires appropriate knowledge and qualifications. This is what allows us to offer a long-term warranty on the installed system.

Configuration of Ampio modules forms largely a part of installation activities and is performed by certified installers who have obtained pertinent knowledge. This is what allows us to offer a long-term warranty on the installed system.

However, after the installer realises the main objectives related to the system’s functionalities, the end user receives tools that enable him/her to expand the scope of the system’s operation.

With the use of the Ampio UNI mobile application, it is possible to define scenes that let you save and quickly recreate settings of a number of devices. This, ultimately, allows for ensuring, e.g. perfect coditions during dinner with friends, or ambient lighting for a movie night. It is also within the bounds of possibility to define rules describing the system’s behaviour in response to set events, for instance, opening roller blinds at dawn. Lastly, there is also a platform made available that allows self-execution of IP integrations.

Ampio Smart Home is predominantly a wired system. If you would like to modify your traditional electrical installation, you will have to pull additional cables in the walls.

Still, it is possible to use the existing electrical installation, or its segments. There are a lot of modules in our offer that are installed in junction boxes, which are a perfect fit for the conversion of a traditional electrical installation - especially within the scope of lighting supplied by mains voltage.

Yes, controlling the Ampio Smart Home installation is possible with the use of classic, bell and roller blinds' switches.

However, it should be borne in mind that wall switches are based on a “change status” mechanism, which makes them useable only in simple building automation installations, e.g. only lights, or only roller blinds connected, etc. In more complex installations, the Ampio touch panels are a far better choice providing a much broader scope of functionalities.

A lot of devices can be integrated with the Ampio Smart Home system via dedicated integration modules. Moreover, with the use of internet connection, you can also use API interfaces for integration purposes. In order to confirm, whether a given device can be linked to the Ampio system, please contact your installer or distributor.

The majority of Ampio Smart Home modules is characterised by very low energy consumption. Energy consumption of a sample building automation installation for a midsize apartment can be compared to electricity consumption of a TV in a stand-by mode.

The Ampio system is an electrical installation, so it will get disconnected in case of a blackout. All electrical equipment will switch off, in exactly the same fashion as it is the case with a traditional electrical installation. When the power is out, our modules do not carry out their logic, but when the power is restored, they restart with safe for house appliances settings.

The advantage of modern electrical installations over traditional installation is that in the event of a power cut, emergency power supply can be provided, which means that electricity and, hence, Ampio, will continue working. Therefore, we recommend installing power generators in your properties, as far as possible.

In the Ampio offer, there are solutions that allow for the implementation of alarm systems with the use of our modules. The Ampio alarm control unit provides emergency power supply to devices connected to your house’s security system via a connected battery. Thanks to this, functionalities imposed as a part of the alarm system will continue working, even if there is no electricity.

In order to achieve maximum reliability and maintain the possibility of building automation system’s expansion, Ampio Smart Home is based predominantly on wired solutions.

However, we have a couple of wireless modules in our offer that provide basic building automation functionalities. The wireless modules can be used to expand on an existing Ampio Smart Home installation, or they can serve as a solution when accessing the CAN bus physically is difficult.

Ampio Smart Home can also integrate with selected wireless devices of other manufacturers. In our offer, you can find modules that enable integration with the use of technologies, such as Z-Wave, EnOcean, or IR communication.

A distributed system is characterised by the lack of a central control unit. System configuration is spread among particular, applicable devices. Thanks to that, if one of the devices breaks, the rest of the installation is still operational, as intended.

Access to your installation via the Ampio UNI app will only be granted to people, who receive the username and password of your building automation installation.

In the case of remote access via the Ampio Cloud platofrm, apart from the username and password, it is also necessary to have permissions that enable remote access to installation. Such permissions can only be granted by the owner or co-owner of the installation through the installation sharing mechanism.

During the implementation phase of the building automation system, an installer that carries out the initial installation may also get remote access via Ampio Cloud.

The installation owner, at any point in time, has insight into and full control over who may interact with his/her instalation, thanks to Ampio Cloud.

Interaction with the building automation installation via a computer network is possible only with the knowledge of the system’s username and password. Additionally, in order to gain remote access via the Ampio Cloud platform, it is necessary to have appropriate permissions to access the installation. Ampio Cloud grants owners full access to the information who has been granted these installation permissions. Communication with Ampio servers is encrypted and requires authentication, which ensures confidentiality and integrity of commands issued via mobile applications.

A crucial element of the system is the communication network, through which all instalation modules exchange commands and information about their statuses. Ampio Cloud is a solution based mostly on wired communication, which is why it is not susceptible to remote attacks that use radio technology. In the case of functionalities that are vital to security, communication between modules is encrypted. Therefore, even if an attacker gets physical access to the communication bus, he/she will not be able to disarm the alarm.

No. At this stage we do not anticipate any additional fees for the owners of Ampio Smart Home installations.

Of course! The system can be developed further and integrated with additional devices. At any given point in time, you may contact your installer and discuss the details of the planned expansion.